1. What these terms cover
This website is an information site. It does not accept ride bookings, payments, account credentials or live location details. A ride can only be requested through an official RideGo product when it is available in your location.
Any current booking details shown in the app—including the selected route, ride category, availability, fare information, payment option and applicable conditions—should be reviewed before you confirm a request.
2. Availability and booking information
Service availability can differ by location, time, vehicle category and product release. Website examples and app previews are illustrative; they are not a live quote or a promise that a driver or vehicle is available.
Check the pickup, destination, ride type and any fare or cancellation information shown in the app before confirming. Website content does not create a booking or guarantee a fare. Review the applicable service terms in the app before using a ride service.
3. Your responsibilities
- Provide accurate account, pickup and trip information.
- Protect your account and never share a password or one-time passcode.
- Treat drivers, other passengers and property with respect.
- Use the service only for lawful trips and follow reasonable safety instructions.
- Before entering a vehicle, compare the identifying details shown in the app with the arriving vehicle and driver.
4. Fares, payments and cancellations
Use only the payment methods offered for your booking. Review the fare information and any booking or cancellation condition displayed in the app. Do not send payment credentials through this website or to an unverified contact.
If you believe a booking amount is incorrect, keep the booking reference and the information shown in the app, then use a verified support route when one is available.
5. Safety and emergencies
Use any safety or trip-sharing tools that are actually available in your current app version. Website descriptions do not guarantee that a particular feature is active for every trip or device.
This website is not monitored as an emergency channel. If you or someone else is in immediate danger, contact the appropriate local emergency service.
6. Accounts and official channels
Use only official RideGo pages and verified app listings. Never disclose your sign-in one-time passcode, password or full card details through a public webpage. Availability of an account or ride feature may depend on the version and location shown in the app.
7. Using this website
You may use this website to explore RideGo and access its public information. Do not interfere with the site, attempt unauthorised access, impersonate another person or misuse its branding. Links to third-party services are subject to those services' own terms.
Public content may change as RideGo develops. Nothing on this page limits any rights that cannot be excluded under applicable law.
8. Updates and additional terms
Specific services may present additional information before you use or confirm them. A complete rider service agreement, including the legal service provider, eligibility, charges, cancellation and complaint process, must be available before you confirm a booking. The date at the top of this page identifies the published version of these website terms.
9. Questions about a ride
Use a verified support channel and include only the information needed to identify the booking. Never publish personal trip details on a public page.
support@ridego.app