Delete in the app
- Open the RideGo Captain app and sign in.
- Tap Profile, then Settings.
- Tap Delete Account, then confirm.
The account is deleted straight away and you are signed out. If something stops the deletion, the app tells you what it is (see “Before you delete” below), and nothing is deleted.
Delete by email
If you cannot use the app, email us from any address:
Request account deletion by email- Say that the account is for the RideGo Captain app.
- Give the mobile number registered to the account.
- Do not send passwords, one-time codes, full card details or copies of identity documents.
How we check it is you. We reply and ask you a few questions about the account that only its owner would know, such as when you registered, your vehicle registration number, or the date and starting area of your last trip. We act on the request only if your answers match our records. If they do not, nothing is deleted, and we suggest deleting in the app instead.
The same limits apply as in the app. If you still have the app, use it: it checks your identity with a one-time code sent to your phone, which is the more secure route. Opening this page or an email draft does not delete anything.
Before you delete
An account cannot be deleted while:
- a ride is in progress; or
- you have earnings that have not been paid out yet. Withdraw them, or contact support about them, first.
Finish the ride, or withdraw your earnings, and then delete the account.
What is deleted
- Your sign-in sessions and any pending sign-in code, so every device is signed out, and your notification token.
- The personal details on your account: name, mobile number, email address, date of birth, gender, referral code and the link to your profile photo.
Your driver account is also switched off: you go offline, stop receiving ride requests, and are removed from the list of available drivers.
What is kept, why, and for how long
The records below are not removed automatically when you delete your account. You can ask us to delete the ones that are not needed for the reasons shown, by emailing us as described above.
| Records | Why they are kept | How long |
|---|---|---|
| Driver verification records: licence number and expiry, licence photo, identity document details and photos if you added them, and the review status | To prevent fraud, to deal with safety complaints, and to answer authorities or riders about who was driving. | Until we delete them. You can ask us to delete them at any time; we will, unless we need them for an open complaint or claim or the law requires us to keep them. |
| Vehicle records: registration number, make, model, colour and year, and the registration certificate, insurance and vehicle photos | The same reasons. | Until we delete them, on the same terms. |
| Your driver profile record, switched off, including its last known position, rating, statistics, destination-mode settings and saved places | So that trip, rating and payment records still make sense, and to prevent fraud. | Until we delete it, on the same terms. |
| Support requests and their attachments, chat messages, and the photos and files you uploaded, including your profile photo | To deal with complaints, disputes and safety questions. | Until we delete them, on the same terms. |
| Payout details: account holder name, IFSC code, UPI ID and the last four digits of a bank account number | To deal with payout queries and keep accounting records. | Until we delete them, on the same terms, and not before the financial records below have been kept for their period. |
| Trips, earnings, settlements, withdrawals and ratings | To keep accurate financial records and to deal with payment, payout and rating queries. | At least 3 years from the date of each record. |
| Safety reports | To deal with safety complaints and claims. | At least 3 years from the date of each record. |
Records that riders hold about their own past trips, such as a rating they gave you, may still show your name as it was when they were created.
Payouts are processed by Razorpay, which keeps its own records of payments under its own policy. RideGo cannot delete those records.
More information
For everything the Captain app collects and why, read the Captain app privacy policy. For other ways to reach us, see Contact Us.